Suntrup Lifetime Powertrain Loyalty Program

At Suntrup, we are committed to providing you with an exceptional ownership experience. The Suntrup Lifetime Powertrain Loyalty Program is designed to give you unparalleled peace of mind and long-term value for your vehicle. This program is not a warranty or a service contract, but rather a customer loyalty program that covers critical components of your vehicle's powertrain for as long as you own it, helping to protect you from unexpected and costly repairs.

How the Program Works:

Your participation in the Customer Loyalty Program is voluntary and provided at no cost to you. To maintain your eligibility, you must have your vehicle's maintenance services performed at a Suntrup repair facility in accordance with the specified maintenance requirements. If you adhere to these requirements, we will cover the cost of repair for any covered powertrain part that experiences a mechanical or electrical breakdown. A deductible amount, as shown on your Loyalty Program Certificate, will apply to any covered repair.

Important Program Details:

• Waiting Period: Coverage for breakdowns begins after ninety (90) days and three thousand (3,000) miles from your vehicle's purchase date.
• Maintenance Requirements: You must follow the specified oil and filter change intervals (factory recommended or as otherwise indicated on your certificate) and ensure all maintenance services are performed at a Suntrup repair facility. For Electric and Hybrid (Electric Motor) Vehicles, annual maintenance services are required. You are responsible for retaining copies of all repair orders.
• Registration Requirement: You must register and log in to Lifetime Vehicle Registration to verify ownership and maintenance compliance within 180 days of the five-year anniversary of your vehicle's purchase date, and every five years thereafter.
• Exclusions: The program does not cover damage resulting from collision, abuse, misuse, negligence, lack of adequate maintenance, or if the repair is covered by another warranty or policy. Normal wear and tear is also excluded. Please refer to your Loyalty Program Certificate for a complete list of exclusions.
• Commercial Use: Vehicles used for commercial purposes (with exceptions for ridesharing like Uber and Lyft) are generally excluded from coverage.

For full terms, conditions, covered parts, and exclusions, please refer to your Suntrup Lifetime Powertrain Loyalty Program Certificate. Our team is always here to answer any questions you may have!

Frequently Asked Questions