Great service, I had my suv service it was fast. They were very friendly. Thank you.

Mike is the BEST! Thank you!

My appointment was for The Works package. Almost paid for the additives for mileage over 160,000 and glad I didn't. To have the tires rotated 8 of the lug nuts were replaced, adding $160.+ for labor & parts. Adding the shop charges I had a final bill of $190 more than expected. Otherwise, my experience was fine.

Very smooth, professional experience. Too bad I did not hear that my car was ready. I would have been out a lot sooner. Crank up the volume on PA a little :-) The dealership is great, but Ford has very questionable recall practices. They don't let the dealer order recall parts until the dealer confirms the recall item fails. So now I get to go back again after the parts show up. This is galactically dumb and very poor customer service. On a subsequent visit, the dealership was supposed to install the wiper recall since the parts had arrived. They did not. They applied a different recall and completely forgot/screwed up/? and did not install the wiper motor recall. So now I get to go back again. Unbelievable! Updated 2/27/23: My most recent experience was far superior to previous service visits. My service representative even told me how to save money on my service. Thanks!

AIWAYS GREAT EXPERIENCE WITH DAVE MURRAY, GREAT GUY!

Always friendly and easy to work with.

Always friendly and professional. I really appreciate the no pressure sales and comfortable environment! Thank you Jeff Womack and Larry Lewis!

Always pleasant to deal with and take great care of customers! We get all of our cars there!

Always take care of me. Eric and Tony are phenomenal.

Been dealing with Suntrup now for almost 7 years. Always professional and great service. Our service rep this time was Dave Murray. Could not have had better service. Thank you.

Bought a 2020 Ford Explorer. Tyler was my salesperson. Stated there was a recall on the camera (knew that because there was one on my other Explorer) and he advised that the part has already been ordered. Once it arrived, they called to set up my service appt. Advised me that they will pick up and deliver my car. Super happy with the all-around service, during and AFTER the sale. I had a bad experience with another dealership (Dave Sinclair) that forgot I existed after I took the car off the lot. This is my 3rd car from a Suntrup dealership. Pretty sure I’m a lifelong customer from here on out.

Casey and Bill provided excellent customer service, as with every visit! Thank you.

Casey Richards greeted me upon arrival for my scheduled appointment. Truck was in and out for an oil change and tire rotation in less than an hour. Great job to Casey and all of her team involved with this appointment. This is why I keep going back to Suntrup for service! Keep up the good work!

Chad was great, very helpful, and got me in and out very quickly! He also kept me informed through the whole process.

Donnie was awesome to work with and accomplished all my goals today. Thanks for everything I will definitely recommend.

Excellent service and staff. Casey Richars my service advisor gets 5 stars. Bought my truck there and only serviced there. Trust them to take care of any issues that arise.

Excellent Customer Service. The level of service provided by Mandy exceeded my expectations. She courteous and professional. I would highly recommend Suntrup Westport.

Excellent service and communication easy to schedule I like the the pick up and drop off service

Excellent service and staff. I'd been frustrated by two other Ford dealers that were constantly booked for service two months ahead. I spoke with Madison who made an appointment 6 days later. When I arrived, Rachel jumped into action pulling the truck in and writing my service ticket up, said it be an hour so I waited. The waiting area was very nice and I had a great cup of coffee. It only took 50 minutes. I'll definitely be back, you are less than 2 miles from my office. Thanks Madison, Rachel and Suntrup Ford West!

Fantastic service and even better staff. Tim, Kacey and Lori always greet me with the warmest smiles and happiest attitudes. I love seeing them all.

Fast & affordable service! Very friendly & helpful staff!

Fast hassle free experience salesman was great.

Ford provided quality and timely customer service and offered a complementary multi point inspection.

Great

Great service today. Exceeded my expectations!

Great work done. I recommend Suntrup Westport highly😎👍.

I am a first time GMC buyer and the service and supporting teams were great. I will continue my journey with you guys. Great customer service. Go see Eric or Vivek and the manager Crystal,

I cannot say enough great things about this dealership, from the General Manager, Kirk Latta, to Finance, Andrew Suntrup, to Sales, Phoenix Phillips. They listened to what I was looking for in a 2022 Bronco Sport, Area 51 Big Bend, and lo and behold, they had one coming in on the next transport. Is all I had to do was put money down and it was mine, I didn't hesitate and within a week, this vehicle was delivered to me by my salesperson, Phoenix Phillips, at my home in Springfield, Illinois, no questions asked, just hand delivered. The kicker to the whole deal was they took my trade, a 2020 Ford Ranger, sight unseen and paid off this vehicle. I will never do business with any other dealership, they treated me A #1 and I'm eternally grateful for their professionalism and honesty. There are not enough accolades I can bestow on this dealership for their help and support. Phoenix took time out of his day to hand deliver my vehicle to me! Thank you to all these gentlemen, Kirk, Andrew, and especially Phoenix, JOB WELL DONE! I Love my new 2022 Ford Bronco!

I give my service rep, Michael and the service team 5 stars 🌟!!! I was concerned about the dealership having my vehicle for a couple of days due to the recalls needed to be done but Michael was able to get my vehicle back to the same day by 4:30pm after I had a 7:30am drop off that same morning. He cared about my concern as a customer especially with that being my only form of transportation. Thank you so much Suntrup Ford - Kirkwood for having a dedicated , professional staff! Best, Tonya 🙂

I had a wonderful experience working with Suntrup Kirkwood. Today they fixed an open recall on my 2013 ford escape. While ai struggled getting this scheduled with other dealers they were ready to assist and got me scheduled the same week. The fix took less than an hour and I was able to wait while it was done. I highly recommend this dealership and will be back for more business!

I had an appointment on September 12 at 7AM. Leading up to that appointment Chad was always quick to respond to any questions I had or issues I thought might come up. My service appointment for for a 30,000 mile maintenance check plus fixing a faulty tire pressure monitor and a faulty battery. I was checked in just a few minutes after 7AM and was allowed to wait in their spacious and well lit lobby where I could plug in my laptop and get some work done while I was there. Jake the service tech did a great job and worked fast. I was expecting to be there for 5+ hours but was out a little past 11:30. Thanks to Chad and Jake for the incredible service and experience. Andrew Ahr

I had the pleasure of working with Mike Eime as my sales consultant and Andrew Suntrup, the finance director and I couldn’t have asked for a better experience. As a girl by myself I was a little intimidated walking into a dealership for the first time. But they made me feel very comfortable with my purchase. They were fully transparent and super clear about my purchase. I absolutely love my new car! I would highly recommend anyone looking for a vehicle to look at Suntrup Ford Westport!

I have purchased many vehicles from Suntrup Buick GMC. I must say all aspects of my purchases was a pleasant experience. I would highly recommend them to anyone.

I recently had my vehicle serviced at Suntrup Buick GMC. The Service Advisor (Casey) was extremely friendly and professional and greeted me as soon as I arrived to the service bay. My vehicle servicing was completed in a timely manner. I highly recommend this dealership for their Outstanding sales and service.

I was visiting St. Louis when I had mechanical issues, I had to leave my car in St. Louis at Suntrup Ford. They were finally able to diagnose and fix the issue and the service was fantastic.

I went into the dealership to buy a car and Mike K and Tony made it so easy. They were not pushy which I loved. They were very professional they got me into the car I wanted with a low down payment and a reasonable car note. This was the best experience I've ever had when purchasing a car.

I'm very please with my experience at Suntrup Buick GMC. It was a pleasant break from the other dealerships where you're just a sale. I felt like my patronage mattered. No games played when it was time to handle business. I was in and out in a timely manner. They have earned my business and referrals!

I've purchased/leased over 20 vehicles from Suntrip. Crystal and Vivick are the reason I come back always helpful and know exactly what I'm looking for. No games I appreciate them!

Jeff Womack was very helpful and informative. He was laid back and did not apply any pressure to buy even though we needed to buy a vehicle for our daughter before she left for school in two weeks. He let us take the car she was interested in for the weekend.

Just ask them they will tell you I am not an easy sell. The fact that they got it done in a day is incredible I'm impressed with how they handled it.

Kyle Snyder did a great job. My son bought a used truck from Suntrup. The vehicle had not been through the service department when we viewed it. After the sale, they ran it through service, put on new brake pads, when not completely worn, changed all the filters, rotated and balanced tires and more. The real big kudo was when they had to put a new brake light assembly. Kyle found they ordered one, but then it would not match the other existing one because of a modification. He had them order two, so they would match. It's those little things that make you feel good. Good job, Kyle.

Mandy was amazing and so were the other staff. Since I had a longer wait, they took me to my destination free of charge and were very professional and helpful!

Michael at the service desk took good care of me. Was out in 1.5 hours as promised for the oil change and he made sure the recall on the steering column was taken care of too. I was out in time to pick up my husband from the hospital as he had just been discharged. Love the renovations on the service area. Will always come back to suntrup. Thank you

Mike was able to facilitate my vehicle’s issues. He communicated with me regarding what my needs would be. Mike was then able to give me the great news, my vehicle part was in. Initially the part was going to take a month to get. However, it was only 10 days to 2 weeks wait! Thanks for all you & your crew did for me Mike!

My experience on Tuesday 10/11/2022 was great. My car was ready within 3 hours. This is a 100% improvement over my experience earlier this year, April/May 2022. My experience then was so bad that I vowed not to come back to this particular location ever again. Suntrup kept my car for 3 days and the end result was unacceptable. I even inquired about the staff, because I didn't see any familiar faces, and was advised that the people that I was accustomed to providing excellent service had left the Company. However, yesterday Rachel (Quick Lane Manager) restored my faith in this location again. Thank You, Sheila

My experience with Eric Trigg was nothing short of amazing. Eric is very knowledgeable, helpful and found our family the perfect new to us vehicle. If I hear of anyone that is looking to buy a vehicle I will definitely be sending them Eric's way! Thanks Eric for making the car buying process simple and enjoyable.

My husband recently took our Buick to Suntrup Buick GMC for service. This is his review of the service experience at Suntrup. First, the Service Advisor (Casey) was very knowledgeable and professional when I initially called to schedule an appointment. Upon arriving for the appointment, Casey greeted me and was extremely friendly and professional. Care was taken to insure the vehicle was serviced to my satisfaction. The technician, Joe, preforming the service was also very knowledgeable and professional. I would highly recommend this dealership for their outstanding service. By Les Blalock

Service advisor Tim Bacon was very helpful and efficient

Service department is

Service department was amazing!! It took several weeks for the parts to come in and my warranty company didn’t cover a rental for the entire time so they stepped up and gave me a loaner. Dave, our service technician was a rockstar.

Special thanks to Phoenix.. he was awesome in helping us find a vehicle he was also helpful to my toddler who always steal the show haha.. we were treated so friendly and felt right at home! Blessed with a beautiful vehicle and service! Oh and Tony we like to recognize and thank you as well and we look forward to future endeavors. Thanks again 😊

Start to finish my buying experience from Kirkwood Suntrup has been outstanding. I did my research ahead of time, so I know I got a fair deal on the price. However, what separates Kirkwood Suntrup from other places I've bought cars from, is the care after the sale. I had a couple of minor issues with the used vehicle I bought, which were taken care of right away. They already had my money, but that didn't matter. They went above and beyond to make sure I was taken care of even after the sale. My Salesman Matt and the Sales Manager Eric are good people who really know how to take care of their customers.

Sun trip Buick is the best place to purchase a vehicle. They are very kind and the customers concerns are first. Eric Trigg is the best car man I have ever worked with. This is my second car purchased from him. I will never go anywhere else. Give him a shout and tell him I sent ya! Happy drivings

Super experience! Out in no time. Thanks for the free water. Mr. Lewis was very nice!

Thank You for your service, every thing was good.

THAT

The sell of our old car and buying our new car went really smooth. I would recommend our salesman to any of my friends or family.

The Service staff are professional and go the extra mile to explain things or help with the logistics of getting the car in. Special thanks to Mark the technician and Mike at the service counter. Customer service is excellent.

The team at Suntrup was awesome, they went way above and beyond. Starting with giving me the highest value for trade followed by the lowest price I could find in the metro area on my new gmc . Please ask for VIVEK he is truly an expert and makes sure everything is as agreed . Thank you

They got me on right away and got me out just as fast. Dave Murray was who I worked with and he was awesome. Highly Recommend.

They took good car of my car and van. Good place to get your cars fix.

Tim Bacon took good care of me. Liked that he let me know there was a recall on my GMC Terrain without having to ask. Work went fast and mechanic Joe Dickens took time to explain the work that had been done.

Very good place I drop my truck to get fixed and I pick up some day thanks to all the people work there

Very happy with service. They notified me that my system is not automatically updating and how to fix that. Likely saved me issues down the road.

Very pleased !! First time here. Everyone was friendly and helpful. After my car was serviced (oil change) , everything was explained (what was done). Only thing needed were brakes (which I knew before) . I'm very glad that I could get in as a new client. Will be back to get my brakes done soon. Thanks !!

Vivek was so helpful from my first inquiry online to the moment I drove off the lot with my new vehicle. He went above and beyond keeping me in the loop while waiting for my vehicle to arrive at the dealership to sending pictures when it did and again once it was cleaned up. He even kept me posted on the financing process and what to bring with me the day I signed the papers. I received the best service all around with Vivek, I would highly recommend Suntrup and Vivek to any of my friends and family!

Was there for a recall on Ford Escape. Bought this vehicle from my sister in Kansas City. All the other dealerships I called wanted appointments scheduled anywhere from January to June. Had the feeling because did not purchase from them. Suntrup treated me like I was a long time customer. Service Rep was very friendly and knowledgeable. Very happy. When ready to buy a new Ford Suntrup will receive my business, won't consider the others. Service after the sale is very important to me.

We have been coming to Suntrup for nearly 20 years for service on our Ford vehicles and have always had great service and trust the care of our cars only to the fine mechanics and staff at Suntrup Ford. They have always addressed any issues we have had with our cars and given us fair prices on all their services. The service advisors are the best and have always made sure our cars are in and out as quick as possible, even when they need to order parts. Fantastic staff at Suntrup!

We just bought a 2022 Bronco Sport from Suntrup and I cannot say enough good things about this dealership! They were by far the most down to earth, easy to work with people. Tyler from sales and Tim from finance, THANK YOU! You guys made the process so easy and I appreciate you! I’m loving my new car!

What a great experience. Eric was such a nice guy. I had a great time and I love my new car. Thanks

Wonderful service. Everyone was very kind and straight forward

Work done promptly. Repairs needed were explained to me

Worked me in immediately to repair tire puncture on our Mustang GT, courteous and fast services greatly appreciated

Working with the service department is by far the best experience I have ever had, compared to any dealership service department and including auto repair shops. I appreciate their communication and clarity. Working with Dave and Casey make it easy and the rest of the staff is

Would for sure use them in the future